Support Board
Date/Time: Sun, 24 Nov 2024 06:49:27 +0000
Post From: TT Based Order Routing Service: TT Interruption
| [2021-02-16 15:43:31] |
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In a situation like this we recommend disabling this option: Global Trade Settings Windows: Hold Market Order Until Pending Cancel Orders Are Confirmed (Global Settings >> General Trade Settings >> General) Now whether this is is something that would help or not , we do not know but there was a ticket, that had some information that seem, although unverified, that the market order to flatten the position was being held because there was no notification of the pending cancel orders being canceled, from TT. We want to make it clear that this option is off by default. And we also remember 2 to 3 weeks ago ago this one user who was complaining about this option not being on by default. And we said it is not on by default because it is not regarded as a safe option to be using sometimes (primarily in relation to Interactive Brokers). It is an option to workaround risk management but if the remote server , in this case TT, is not acknowledging the canceling of orders, then the market order to flatten the position just continues to be held. Although we want to make it clear, that if TT is not able to route orders to the exchange, then a market order is not going to get processed either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-16 15:45:14
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