Support Board
Date/Time: Sun, 24 Nov 2024 06:56:17 +0000
Post From: TT Based Order Routing Service: TT Interruption
| [2021-02-16 15:19:47] |
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If you are unable to submit an order or cancel an order or modify an order with the Sierra Chart / TT (Trading Technologies) based order routing service, contact your broker in regards to this. This is strictly a TT issue. This is not within the control of Sierra Chart. AMP is recommending do not place any new orders: https://support.ampglobal.com/hc/en-us/articles/1500002838222 ---- Procedure to Handle Unexpected Trading Issue Overview of Trading: Procedure to Handle Unexpected Trading Issue ---- We will make an announcement later today with what we plan to do to avoid this issue in the future. Short answer is we are close to releasing our our own direct CME order routing and we will make a priority to get this finished. We have to put TT behind us as quickly as possible. And yes we know we are slow with getting this out, but the testing procedure through the CME was not an easy thing to go through and we have to go through it again because the first test was through their test environment and not certification. And we also have other priorities. We have made a lot of major accomplishments with Sierra Chart in the last year none of which are very easy. We do work very very hard with getting things done. We will do our best to get our direct CME routing out in about 60 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-16 16:53:02
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