Support Board
Date/Time: Mon, 24 Feb 2025 03:15:47 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-16 03:31:34] |
| User236347 - Posts: 21 |
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AMP sent the follow up email after suspending trading in my account, supposedly they updated my account to reflect the supposed CORRECT trades.... HOWEVER.... I was -8 short $MES going into 1pm. At 6pm reset it said I was -10 short. As of their update I am -3 Short. (All trades different averages). This means 2 extra short orders were placed on my account without knowledge, and then 7 buy orders were also placed. AMP said this current positioning reflects the accurate trades that the customers made according to TT... I made it clear that I did not make any of those trades, he told me he understands but that is what TT is telling AMP. That’s it. I can dispute trades with trade manager if I want.... At this point you can imagine I’m in disbelief... you’re telling me any trades I make can be voided at any time retroactively and that phantom trades can be placed on my behalf without my knowledge... He says that he understands why I wouldn’t trust this anymore... but there’s nothing they can do... “This isn’t just a problem for you, it’s also a problem for us and we had to go to the exchange for each individual account...” He then said, in his opinion TT works seamlessly with Xtrader and nothing else... and to switch to CQG. I closed the remaining position flat and am sitting here stunned. How am I supposed to trust that my orders using Sierra Chart/DENALI are real/accurate moving forward (This error only occurred for TT/SC/Denali....) ....? |