Support Board
Date/Time: Mon, 25 Nov 2024 17:24:04 +0000
Post From: Data Feed freezing
| [2014-02-15 18:51:08] |
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1. We are not tech support. We are the engineers who write the code. We have checked the code. You are not going to get this if you have set the Trade account: Not able to request Trade Positions without a Trade Account set. Set this in 'Global Settings >> Data/Trade Service Settings There is no other possibility here. We have just verified the code again. 2. If you still have a problem you have to show us this using remote assistance. Set a telephone number on your account here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo When that is done, then let us know when is a good time to call by starting an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Or you can send us an email showing the OEC Settings window showing the Trade Account set. Support _ AT _ Sierra Chart.com. For the record, this is the actual code: if ( g_p_Config->m__Saved.ServiceSettings.OpenECry.TradeAccount.IsEmpty() ) { g_p_TradeServiceLog->AddMessage(GetServiceName() + ": Not able to request Trade Positions without a Trade Account set. Set this in 'Global Settings >> Data/Trade Service Settings'" , SW_SHOW); return; } If you don't believe that I am getting this message and a succession of irritating logs popping up even though I am logged on and operational,
We believe that you are getting the message, but the reason you are getting the message is because the Trade Account is indicated not to be set and that does not have to be set to be connected and getting market data.And we have done a superb job in handling this support request. We did a code review to verify that the code is working properly. We updated our OEC set up instructions documentation to explain to set the Trade Account which is necessary on the new connection which uses FIX. We updated our image which shows the OEC settings window and highlighted where to set the Trade Account. If you are not happy, it is perfectly fine with us if you leave and discontinue use of Sierra Chart. It is not worth it for us to put up with these kind of comments from customers when we know we have handled this support request properly. And still we have no confirmation that you did actually set the Trade Account. Sometimes we wonder if it was even worth responding to this further. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-15 18:54:37
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