Support Board

Date/Time: Fri, 18 Oct 2024 06:16:43 +0000

Post From: [Urgent] SC Account management page is broken

[2014-02-14 09:35:05] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Nothing is broken. See attachment. This is the page you need to go to to pay for Sierra Chart usage time: https://www.sierrachart.com/usercp.php?page=AddCredit This is the page you went to to pay for usage time but it is for adding credit for Additional Services: https://www.sierrachart.com/usercp.php?page=AddAccountCredit At the top of the page, in highlight it says: "This page is for adding credit to the Additional Services Balance. This balance is used for the Sierra Chart Market Data Feed, telephone support, and custom programming. To purchase Sierra Chart usage time, go to the Purchase Sierra Chart Usage Time page, instead of this page." There was a similar prompt that you had to press OK to, to get to that page. What did you not understand? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing


2014-02-14_223324.png / V - Attached On 2014-02-14 09:34:51 UTC - Size: 8.52 KB - 381 views