Support Board
Date/Time: Tue, 25 Feb 2025 10:04:39 +0000
Post From: FTSE100 (Z) data
| [2021-02-05 01:58:20] |
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Ok we see the relevant ticket in regards to this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1611854512887#ViewTicket Good example, of why we want questions on the Support Board handled by engineering support so mistakes are not made. That symbol is not part of ICE Europe. But we kind of see how the mistake was made because you showed information that was not from our website showing it is ICE Europe Financials. Ice Europe financials is LIFFE. You need to use the LIFFE exchange. This is an expensive mistake. These fees are not refundable, so we will have to look at how to handle this. Most likely we will just pay for this, or split the cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-05 01:59:15
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