Support Board
Date/Time: Thu, 20 Feb 2025 20:00:42 +0000
Post From: not receiving Denali real-time data, tick data and market depth
| [2021-01-09 04:16:12] |
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Relevant log: Allow Support for Sierra Chart Data Feeds is disabled. | 2021-01-08 21:03:22.107
Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-01-08 21:03:22.107 Custom symbol settings values: enabled | 2021-01-08 21:03:22.107 You have this option disabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) 2021-01-08 18:43:35 Server time in UTC | 2021-01-08 21:03:22.107
Your computer clock is also off. Why is your computer clock off?
Local computer UTC time and Server UTC time difference: 15 seconds. | 2021-01-08 21:03:22.107 Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. | 2021-01-08 21:03:22.107 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |