Support Board
Date/Time: Thu, 20 Feb 2025 20:09:53 +0000
Post From: not receiving Denali real-time data, tick data and market depth
| [2021-01-08 21:45:20] |
| User12089 - Posts: 365 |
|
i have sent the message logs as part of new support ticket - do not want the full log file on public forums from there you will see that your market data system seems to connect my session to your Delayed feed even though i am subscribed for the Real-Time one and hence wiped out a whole day of my trading and even made me lose money due to the inevitable discrepancies between delayed market data and order fills done against real time market data: Subscribing to symbol for symbol alert. MESH21_FUT_CME | 2021-01-08 21:03:28.544 Mapping MESH21_FUT_CME to MESH21. Service code: cme | 2021-01-08 21:03:28.544 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESH21_FUT_CME (MESH21). ID: 1 Service code: cme | 2021-01-08 21:03:28.544 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-01-08 21:03:28.544 SC DTC Delayed Exchange Data | Requesting security definition data for: MESH21_FUT_CME (MESH21). ID: 1 | 2021-01-08 21:03:28.544 |