Support Board
Date/Time: Thu, 13 Feb 2025 23:11:53 +0000
Post From: Question about error in log
| [2020-12-23 21:02:22] |
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1. There is definitely nothing unusual about this. When there are network connectivity problems that is a common error. We cannot spend any time looking into why. We simply have no control over that or know what went wrong in your case. Other than there was some connectivity issue. 2. The connection is not account specific. The entire connection has been lost. 3. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts 4. We are not totally sure where there is a time inaccuracy but it is somewhere and there can be some inaccuracy on our server but generally less than 1/4 second. But not sure if that would affect the fill timestamps. We have to look into that for FXCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |