Support Board
Date/Time: Thu, 13 Feb 2025 20:04:20 +0000
Post From: My Chart is Stuck in Waiting to Download Historical Data Forever
| [2020-12-16 08:00:55] |
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We apologize for the delay. The first thing we want you to do is to make sure all of the symbols are correctly set in the charts. Use this Edit menu command for this: Edit Menu: Edit >> Translate Symbols To Current Service This will also cause reconnection to the data feed. We also see lines like this where there is data being downloaded significantly into the past: CLK0 [CBV] Daily #1 | Performing historical Daily data download for symbol CLM17 starting at last date in file. | 2020-12-14 21:09:16.694
Added historical Daily data request for CLM17 to the queue. | 2020-12-14 21:09:16.694 You would need to reduce this setting in your continuous futures contract charts to reduce the amount of data downloaded: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#DaysToLoad And also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance We also recommend using the Denali Exchange Data Feed for the best market data: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |