Support Board
Date/Time: Thu, 13 Feb 2025 19:01:31 +0000
Post From: logon disabled
| [2020-12-11 19:21:27] |
| John - SC Support - Posts: 37937 |
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Everything on your account looks good, there is no reason why you should be getting that message based on your current profile. So, the first thing is to make sure that you are logging into the Sierra Chart software using the correct Account Name, which is: AC127048 (no space after the AC). If you are having a problem with your password, then you can reset your password on this page: https://www.sierrachart.com/PasswordReset.php If you are certain that you have the correct Account Name being entered, then you need to use the Forced Login option to make sure that the information on your local system is updated from our servers. Refer to the information here for how to use the Forced Login option: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |