Support Board
Date/Time: Thu, 13 Feb 2025 19:21:15 +0000
Post From: Second instance not loading chartbooks at startup
| [2020-12-11 16:33:46] |
| John - SC Support - Posts: 37937 |
|
@User35747 Make sure those Chartbooks are in your C:\SierraChart\Data folder as defined in the Global-Settings >> General Settings. If they are, then make sure you can actually open the chartbooks directly by selecting File >> Open Chartbook and selecting the appropriate chartbook. If you can see and open the Chartbooks, but they are still not automatically opening when you start Sierra Chart, then we need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |