Support Board
Date/Time: Thu, 13 Feb 2025 17:05:29 +0000
Post From: Data Feed Connection Error
| [2020-12-08 23:51:12] |
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Go through all the instructions given in the section here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError (Account Logon Error) It is beyond our ability to help with this any more because we do not control those connections. If you want to use a service, where we can help with the connection, then look at using the Sierra Chart Order Routing Service instead: Sierra Chart / Trading Technologies Futures Order Routing Service This is one of the reasons the above service was developed so that we can provide a better quality of service to users and so we can help with problems. It is not good when a user contacts us for help, and is not able to get help, and their broker is not helping them. So please consider using the above service. . I am not sure why Sierra Charts is giving you the error.
Sierra Chart is not giving this error. Transact is. Transact should be able to look into why you are getting that error.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-08 23:59:43
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