Support Board
Date/Time: Thu, 13 Feb 2025 17:00:11 +0000
Post From: Data Feed Connection Error
| [2020-12-08 22:41:07] |
| User46134 - Posts: 4 |
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Please refer to the above posts 3 and 3629. As you suggested, I contacted the Transact's support. My emails and their responses are as follows. Please let me know what to do? Logon error:-1(-1) Inbox Sitara Tunuli 1:39 PM (52 minutes ago) I can not connect to data feed on a 2nd PC. Sierra allows connection to two PCs. Every time I try to connect Sierra Chart on a 2nd computer I receive the logon Transact Support 1:43 PM (48 minutes ago) to me, Transact Apologies. Account 5380 is setup for standalone Sierra Charts for TransAct’s data. We do not restrict connections, if you can log on to one computer, then you can log on to two or three or more. I am not sure why Sierra Charts is giving you the error. Everything is setup on TransAct’s side for account 5380. Sitara Tunuli <stunuli@gmail.com> 1:50 PM (41 minutes ago) to Transact Thanks for the prompt reply. Is my Transact account able to use the websocket connection with Sierra Chart? With thanks Sitara Tunuli Transact Support 1:53 PM (38 minutes ago) to me, Transact Yes. You are setup for using what we call Sierra Charts Direct or a Standalone Sierra Charts connection. This is the same connection you are already using. There is no difference between them on our end. Either something has changed on Sierra Charts end between the two machines or some setting is different between them causing the issue. |