Support Board
Date/Time: Wed, 12 Feb 2025 21:29:23 +0000
Post From: Denali data feed not coming through, Stock data is fine?
| [2020-11-10 19:08:28] |
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Regarding post #2, no the data feed did not go out. You have must of had a connectivity issue on your side. The Denali data feed uptime has been 100%. It has never gone down and will not go down. it seems like we are being used as guinea pigs. No there was no problem on our side at all. This is a completely false claim. We need to see your Message Log to determine what the problem is.Regarding post #1, follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |