Support Board
Date/Time: Wed, 12 Feb 2025 21:24:50 +0000
Post From: Platform not loading after upgrade from 2168 to 2192
| [2020-11-09 08:45:40] |
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Could you please explain why is this a user responsibility to troubleshoot a problem caused by a version upgrade rolled out by a vendor? This is answered here:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart and at the beginning of the section here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart In the video in the second section, we explain this point as well. You can go back to a previous version with Help >> Install Previous Version until such time that you can spend the time to work through this. If you simply run Sierra Chart and you do not open any Chartbooks and you open a new Intraday chart and it takes a long time to load as compared to before, we definitely strongly suspect it is the OS performing file compression of the intraday data files in the background. Just give the OS time for that to complete. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-09 08:45:57
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