Support Board

Date/Time: Wed, 12 Feb 2025 19:04:08 +0000

Post From: Not receiving real time data on Sierra sub-instance

[2020-11-06 17:10:14] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 37910
We need to see the Message Log from the Sub-Instance. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing