Support Board
Date/Time: Mon, 25 Nov 2024 12:28:55 +0000
Post From: Upgrade to SC real time was easy - as long as you pay your money, getting connected is the hard
| [2014-02-04 06:38:11] |
| inthetrend - Posts: 33 Invalid SC Account Name. |
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I subscribed to your RT service recently via AMP and finally got it going. However, I have two other feeds from you that do not work. After signing on for your RT feed w/AMP, I cancelled my Barchart RT feed and added a second SC RT feed. It worked for a day (2.03.14), but now when I try to log in in the PM (of 2.03.14), this second platform no longer gives me new data (it would do so all during the daytime globex session). It says it does not recognize UN/Pw, which of course, it will not since I have cancelled it. However, I am getting no love from Sierra Chart, as apparently you are denying my connection as well. This is one of my concerns: I sign for your service, but it seems to be left to the mystical cloud to put it all together. I was given no new credentials to log onto these services, and the old ones do not work. Next, I have third PC, which I have been able to connect via your historical service. However, now when I try to connect all three together: AMP, old Barchart, and free HP, it will not do anything. I can connect to AMP, but the rest, forget about it. This third connection via my HP senses that I am trying to connect w/barchart and refuses your supposedly free historical connection. That does not seem right, as you have advertised this as a free service. It is like the BC feed ended, and I have paid you for a RT replacement, but neither one works. Previously on this third PC (HP) I was getting Historical updates, but now that I have signed for the second feed, this third one for historical no longer works either. It was updating yesterday, now when I try to log in at the same time the PC with the old BC connection log in, this one no longer works. Here is my situation: I have paid for two SC feeds and am only getting one. Plus, the third one that is supposed to be free, refuses to log me in because it detects the AMP feed, or the BArchart feed (which is not working)....or maybe it is screwed up because of sunspots, I really do not know. You are too cavalier in your documentation! There is not enough information to understand these complex connections. And in my case, mostly they seem not to work. I was never given log information, etc., it is as though the angels would take care of it all. Well, I am not a believer in angels or god, so maybe you can figure this out for a mere mortal and send me the credential I need to get your data. PS. I am sending you the log in screen from all three connections. |
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