Support Board
Date/Time: Wed, 12 Feb 2025 19:00:37 +0000
Post From: Random disconnects using Trading Evaluator Service
| [2020-10-21 04:18:22] |
| j4ytr4der_ - Posts: 946 |
|
Hello again. I am still having problems with random disconnects that are impacting my ability to trade safely. I have been troubleshooting non-stop since last week, and have replaced every single piece of hardware including the PC, the router, the modem, and all cables. I've connected the PC directly to the modem and bypassed my LAN entirely. I've tried a fresh clean (no external studies at all) copy of SC, have run nothing but a single simple chart, and have increased the Remote buffer Delay send time. There has been no change at any point and I cannot ever get through more than a few hours (when I'm lucky) without a disconnect with error code 10053. However just now, something slightly different happened. I tested by running in Safe Mode with Networking (but not Safe Mode in SC), and it ran a couple of hours before disconnecting. This time there was an additional error I haven't seen before: Trading Evaluator | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2020-10-20 22:30:31.762 Connection to the external service has been lost. | 2020-10-20 22:30:31.762 Trading Evaluator | Waiting for socket receive thread to end | 2020-10-20 22:30:31.780 DTC Client socket (3) | CloseSocket call. | 2020-10-20 22:30:31.780 DTC Client socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-20 22:30:31.780 DTC Client socket (3) | Max send buffers used during socket life: 3 | 2020-10-20 22:30:31.780 DTC Client socket (3) | Max send buffer size during socket life: 592 | 2020-10-20 22:30:31.780 DTC Client socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-10-20 22:30:31.780 I believe that is the relevant portion. The TES appears to have stopped responding. The end result however was the same, Windows error 10053. I will send the log for analysis so you at least have it. Other than trying SC Safe Mode (my next step), I'm out of ideas on what else to troubleshoot. I have eliminated/replaced every variable I can think of other than the ISP itself (and no other ISP is available here). I can't believe that every single Xfinity customer who uses SC has this same problem, so I'm hoping you can point me in the direction of what else to try. I'm at my wit's end. I hope you will be willing to help. Thanks. |