Support Board
Date/Time: Wed, 12 Feb 2025 19:15:12 +0000
Post From: Random disconnects using Trading Evaluator Service
| [2020-10-16 17:31:05] |
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It is clear there is a problem with your Internet connectivity. Additionally we monitored the connection ourselves today and we did not see any disconnection at all. Completely solid at 14,000+ kilometers distance with many more hops than you have. This is both for the Denali feed and the Sierra Chart simulated futures trading service. No disconnects with either. So you are another California user with poor Internet quality. This is very clear. There can be no doubt about that. You need to try another Internet provider. Might be best to leave your area if you cannot get better Internet. And yes we are serious about that. We were going to set up a Trade simulation server instance on our West Coast server but there is an issue with market data access. We have to pay substantially extra for that. Not sure it is worth it for a small number of users. But this is still under consideration and seeing how best we can accomplish this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-16 17:38:06
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