Support Board
Date/Time: Mon, 25 Nov 2024 20:23:55 +0000
Post From: OEC and ver1081
| [2014-02-01 17:34:08] |
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One concern we have about this which could be an issue on the Sierra Chart side causing the server to disconnect is whether Sierra Chart is having a problem processing the FAST data, quickly enough. It would seem unlikely that this is a problem if you are just monitoring less than a few symbols. However, as best as you can, just before you notice a disconnect, look at the Time and Sales window for the symbol and look at the Times of those entries and make sure that they are not lagging behind the actual current time. You can see the current time on the title bar of Sierra Chart. Make sure your computer's clock is set accurately. There should not be any obvious lag at all. The kind of lag that would concern us is when there is a lag of one or two seconds or more. And it is important that your computer's clock is set completely accurately for this kind of comparison. Otherwise you are going to be misled and we would be misled as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-01 17:34:52
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