Support Board
Date/Time: Wed, 12 Feb 2025 19:18:32 +0000
Post From: Random disconnects using Trading Evaluator Service
| [2020-10-09 12:02:58] |
| j4ytr4der_ - Posts: 946 |
|
For weeks now I've been having random disconnects while using the Trading Evaluator service and the Denali feed. I figured it had to be my network so I replaced the routing in my cable modem with a dedicated external Nighthawk router, but nothing changed. All power saving features in my PC are disabled, all performance settings are set to maximum, I have Gigabit cable through Comcast and I am wired (no wifi even in the machine). The PC is a new build as of less than 6 months ago. I've added the SierraChart directory as an exception to the antivirus software, but I'm out of ideas on how else to troubleshoot this. They happen once to twice per day (at least as far as I've noticed, they may happen when I'm not at the desk too) and are very quick, always reconnecting immediately. I have only seen this happen when on the Trading Evaluator service, it has not yet happened when running other services but that could just be coincidence. It has also happened with different chartbooks. Any suggestions on how else to troubleshoot this? |