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Date/Time: Mon, 25 Nov 2024 19:55:01 +0000

How to Post a Message for Support

Post From: OEC and ver1081

[2014-02-01 17:09:33] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OEC FIX Trading session: Sending the Logon message. \| 2014-02-01 10:00:21 OEC FIX Trading session: Received a Logout message. \| 2014-02-01 10:00:22 OEC FIX Trading session: Sending a Logout message. Text = Received Logout message. \| 2014-02-01 10:00:22 The SSL socket was shut down successfully. \| 2014-02-01 10:00:22 This is an indication that the server did not accept the logon request and logged you out immediately. They really should give a reason why. The logon message does support this. What you need to do is make sure you have the correct Username and Password set in Global Settings >> Data/Trade Service Settings. For further help, let OEC know that you are connecting using FIX/FAST and to provide you the proper Username and Password to use. This also could be because the FIX server is not made available over the weekend. We will ask them if they can bring the server up. ---- In regards to the disconnections during high market activity. These are server-side problems. We will need to let OEC know about these. This issue is definitely not on the Sierra Chart side. We also wonder if this has something to do with their implementation of FAST which we discovered is not completely compliant with the FAST protocol or not at least completely as intended. It has to do with the application of the dictionaries to the different messages and fields. They might disagree, but we know for sure because we developed our own FAST decoder rather than using one of the open source libraries that they did. Is there a message log history located somewhere in folders? Only if you have Global Settings >> General Settings >>Save Message Log to File enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-02 00:55:33