Support Board
Date/Time: Wed, 12 Feb 2025 07:10:10 +0000
Post From: Billing
| [2020-10-08 00:02:45] |
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I repeatedly receive the following or similar messages when I log in. Message Start -- 2020-10-01 00:12:15: The Denali Exchange Data Feed has been canceled on your account due to Insufficient balance to activate service. A balance of at least 51.2 USD is required for {myname} to pay for all required services. Current balance for account (myname) is 1.20 USD: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit&Amount=50" target="_blank" rel="noopener noreferrer">Make Payment - 50 USD. You can reactivate the recently deactivated services from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices Message End -- Note that on the on control panel, there is a "Hide" button. This message was generated at the start of the month, and was set to expire on 2020-10-11. At any time you could have hidden it by pressing the hide button. We did find an issue with some of the links, and this has been resolved. The data feed is cancelled when the is not enough credit on the Services Balance to renew it. To avoid cancellation, please make sure that your Services Balance have sufficient credit before the start of a the new month. Note that your account has the "Order Fill Billing", which would use up your Services Balance credit as your trade. Sierra Chart Support Date Time Of Last Edit: 2020-10-08 00:30:33
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