Support Board
Date/Time: Wed, 12 Feb 2025 06:56:15 +0000
Post From: Billing
| [2020-10-07 14:53:26] |
| John - SC Support - Posts: 37891 |
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1. The links aren't broken, per se, but we see that it is not selecting the entire hyperlink in the selection for some reason. We will look into this. 2. You can always look at where your funds have gone by looking at your Transaction Log and Payment Receipts. There is a link for this on the Control Panel page for your account. You can also access it by selecting the following link and then logging in with your Sierra Chart Account Name and Password: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog When you do this, you will see that you are being billed for your Order Routing Fees, which can add up. This is a variable amount and is something you will have to pay attention to in order to make sure that you have enough funds in your account when the services go to renew. 3. Your Service Package and Data Feed are setup to auto-renew, unless you specifically disable these. You just have to ensure that you have enough funds in your account to cover the cost when these renew. Refer to the information here: Sierra Chart Purchase and License Information: Automatic Renewals We do not have an automatic deduction directly from your credit card. We require that you add funds. 4. Your selection is saved, as stated above, the data feed is not getting renewed due to a lack of funds, which is caused by the Order Fill Fees. Just make sure you have enough funds in your account and you will be fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |