Support Board
Date/Time: Wed, 12 Feb 2025 07:30:24 +0000
Post From: Billing
| [2020-10-07 11:51:00] |
| Aaron Darnell - Posts: 3 |
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Sierra Team, I repeatedly receive the following or similar messages when I log in. Message Start -- 2020-10-01 00:12:15: The Denali Exchange Data Feed has been canceled on your account due to Insufficient balance to activate service. A balance of at least 51.2 USD is required for {myname} to pay for all required services. Current balance for account (myname) is 1.20 USD: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit&Amount=50" target="_blank" rel="noopener noreferrer">Make Payment - 50 USD. You can reactivate the recently deactivated services from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices Message End -- My Complaints: ~ The links in the messages are always broken. ~ I've paid hundreds of dollars and to make these messages go away and they don't. I've only been a customer for about 6 weeks. ~ Is there an auto subscribe/account renewal I can setup? ~ Why do I have to constantly subscribe to the Denali package. Why isn't my selection saved? Thank you. Date Time Of Last Edit: 2020-10-07 11:53:37
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