Support Board
Date/Time: Sat, 23 Nov 2024 01:54:25 +0000
Post From: Denali Data Feed Compression Available
| [2020-10-06 20:36:59] |
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We have discovered a stability issue in our real-time server process, that has been triggered by compression. This has caused an abnormal shutdown of the process, which would cause lost connections during the trading day or evening. At that time you just simply would be reconnected within two seconds to another server. We have isolated the problem, and resolved it. We are releasing the updated software in the next 30 minutes. The issue was not caused by compression itself. Compression is completely stable and fast. It relates to the shutdown process of a network connection, and the use of compression, being that is handled on other threads, has altered the behavior of the shutdown process in some cases. And before the users with connectivity problems, blame there connectivity issues on this, understand this has been an infrequent event, that at most occurred twice today on some servers, and the last observed time was a few days ago. And there is no connection between this, and market volatility. Some of the instances of this issue, occurred in the middle of the night. ---- Update 2020-10-08: Confirming that the issue has been resolved with no shutdowns of the real-time server processes after several days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-08 19:51:50
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