Support Board
Date/Time: Sat, 23 Nov 2024 05:43:04 +0000
Post From: Denali Data Feed Compression Available
| [2020-09-24 20:07:30] |
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This server is DS13.SierraCharts.com. You can ping that address to determine its IP. You may have to reconnect about four times to actually get it: File Menu: Procedure to Reconnect to the Data and Trade Servers We will set up better management of this so it is more easily used. We just set up an interim solution for the time being. These address port combinations are for historical data: ds23.sierracharts.com port 10149
ds21.sierracharts.com port 10150 This is what you want to look for: SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10059 | 2020-09-24 10:30:01.921
But we really do not want to put too much emphasis on this particular server. For users in the US who are in the western US, the primary advantage is that it is another server with lots of processing capacity. That is really the main advantage. So you would be on a server, which would have a small number of users and a lot of available bandwidth. It will give you a little lower latency, but in many cases the overall path of latency is going to be a little worse than going direct to Chicago (but this would not be relevant though if you are at a great distance like in the Asia-Pacific region). Although if your Internet connection is not good, you will have a faster return path for IP acknowledgments which would definitely be helpful. So it is important to focus on the availability of processing capacity and bandwidth (probably more important) which we normally have lots of on the other servers anyway, and faster return path for IP acknowledgments. And maybe just based upon routing in your area you just have better connectivity to this server. This last item is really quite important as well. Our provider for the colocation for this server tells us they use a mix of six Internet carriers whereas out of Chicago, each location just has one carrier. But we want to once again say, if you are continuing to notice a problem, you really have to focus on your Internet connection. The data compression makes a huge difference, and the amount of data sent has been cut down more than half. That is dramatic. And we have thoroughly examined all issues at this point and we will be releasing some additional fine-tuning this evening. We will continue to monitor but if we identify no other areas of improvement or issues within our control you have to look at your Internet connection at this point. Really, it just bewilders us, why some users in the US, have poor quality Internet and other users at such a great distance on other continents have superior consistent low latency connectivity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-24 20:17:55
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