Support Board
Date/Time: Tue, 11 Feb 2025 19:18:46 +0000
Post From: Information: Denali Data Feed Lagging/Stopping Issues for Some Users
| [2020-09-11 20:14:01] |
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In our discussion today with our infrastructure provider, they said that there were hundreds of pairs of fiber cut the prior Thursday near a railroad somewhere in the East Coast which was affecting connectivity between Chicago and New York increasing latency. This only got fixed today. Depending upon your location if your connectivity was affected by this, this would increase latency. This would affect users in the east of the US. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |