Support Board
Date/Time: Tue, 11 Feb 2025 18:49:15 +0000
Post From: Information: Denali Data Feed Lagging/Stopping Issues for Some Users
| [2020-09-11 19:18:58] |
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Are you going to continue doubling down and blaming users for having bad internet or are you going to do something about it? Absolutely because this is a basic verified fact. There are things that we can do that can help to some extent and we are working on them but the simple fact is that the Denali feed is going to transmit more data than CQG with the extended depth. And we have verified that these are user specific connectivity issues.We monitor the Denali data feed from the other side of the world and we never notice the feed ever stop. Never. Unless there is a complete loss of connectivity but that is not common and that is due to connectivity issues. You also have to realize there are so many variables between data feeds including the particular ports being used the data being transmitted and how the networks are handling that. Take for example this case from Sweden: Stalling charts They claim no other trading platform has a problem and somehow this is a problem with the Sierra Chart Delayed Exchange Data Feed. This is complete nonsense. There is no problem like this the Delayed Exchange Data Feed but this is due to a connectivity issue. That is very clear. Unless there is something else going on that we are not aware of. But it is not a problem with the data feed at the source. So yes we are going to double down, triple down, quadruple down. As many times as we need but at the same time we are looking to see what we can do to help with these issues and we are currently doing that and making some improvements. Here is another example, of an issue reported that is not related to the data feed itself: https://www.sierrachart.com/SupportBoard.php?ThreadID=56265 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-11 19:39:23
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