Support Board
Date/Time: Tue, 11 Feb 2025 13:19:09 +0000
Post From: Data delay at the ES Open ?
| [2020-09-02 23:01:02] |
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We would like to monitor this at the same time Thursday or Friday. We would like to call just before the open and check the data server you are using an connect to the same server and see what we notice at the same time. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Enable this option: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) And for about 15 minutes before and after, have this option enabled: Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Detailed Heartbeat Logging Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |