Support Board
Date/Time: Wed, 05 Mar 2025 19:27:58 +0000
Post From: Usage credit problem
| [2020-09-02 14:10:53] |
| John - SC Support - Posts: 38398 |
|
The main reason why you keep getting requested for additional funds is that you are paying for your Order Fill fees through us (Sierra Chart). As such, each order fill is removing $0.10 from your account. On August 31, 2020 you incurred approximately $9.00 in order fill fees. Then, on September 1, 2020 you did not have enough funds in your account to renew the Sierra Chart Exchange Data Feed. We do see that you added funds, but it was after we had already disabled the data feed. Therefore, you need to re-enable the data feed. You can do this from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices You can always view your Transaction history by selecting the link for View Transaction Log and Payment Receipts on your Control Panel on the Sierra Chart website. You can also access it directly from this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |