Support Board
Date/Time: Tue, 11 Feb 2025 09:07:57 +0000
Post From: SC Data: second instance data and another broker
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We see that you have both the Denali Exchange Data Feed and the Sierra Chart Exchange Data Feed active. These work differently with respect to receiving data to two different instances of Sierra Chart on the same computer. You should be able to receive the data from the Denali Exchange Data Feed to both your instances. But the Sierra Chart Exchange Data Feed (your EUREX data) will only be able to be received to one instance at a time. If you believe the above does not explain your issue, then please provide a Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |