Support Board
Date/Time: Sun, 09 Feb 2025 06:25:53 +0000
Post From: cant connect
| [2020-08-10 17:43:21] |
| |
|
The log file you are showing is from Friday 8/7/2020. And the main information is in this line: CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2020-08-07 19:56:11.190
This is most likely because the market was closed when you were trying to place the order. Refer to #11 in this section: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |