Support Board
Date/Time: Mon, 10 Feb 2025 00:03:50 +0000
Post From: Data from IB and Trading a NinjaTrader Account (via CQG API)?
| [2020-08-10 16:52:33] |
| John - SC Support - Posts: 37842 |
|
The issue is that you had activated the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts and then you deactivated it and then activated a different exchange. Since you had activated that exchange, it is still valid through the rest of the month, as you pay for the entire month up front. So now, when you are wanting to add the second system, it is not letting you, as our system sees it as an "inconsistency" in the selection of the exchanges. Therefore, you have 2 options: 1. Reactivate the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts and then select the 2nd system option. The problem with this is that you will be charged the additional $31.20 for that exchange as well as the $3.25 for the other one. 2. Wait until September 1 when the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts will be no longer on your account, then you can activate the additional system and only be charged the additional $3.25 for the second exchange. It is up to you as to which way to go. I apologize that the system does not allow the flexibility to have a 3rd option, but some of this is due to how the exchanges require the data to be done and for how we keep track of it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |