Support Board
Date/Time: Mon, 25 Nov 2024 09:54:51 +0000
Post From: Downloading data not working
| [2014-01-26 01:53:39] |
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You may need to use port 80. But another problem is you are running a version which is using a protocol which we are in the process of discontinuing. That does not appear to be the problem because it is still currently supported. Nevertheless, please update by selecting Help >> Download Current Version. After the update is complete, if you still see messages like this in the Message Log: HD Request # 13 - Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. then follow the instructions here to use port 80: http://www.sierrachart.com/index.php?l=doc/helpdetails41.html#UsingPort80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |