Support Board
Date/Time: Mon, 25 Nov 2024 10:41:27 +0000
Post From: Delta difference vs IQFeed on Eurex FGBL - RT data feed
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It is meant to set a very high standard for market data and be a reference point for other services. This is completely true. We have achieved that with the CME, and we are working very hard at achieving that with EUREX. This is a statement of intention. And if you are aware of the time and money being spent on this, even to the point of losing money on this to possibly pay for a better EUREX feed, then you would appreciate the work. In the case of the sentence about Numbers Bars, this was written at the time that the CME feed was released and was in reference to the CME data feed which was the primary exchange to be offered with this data feed. It is completely correct in reference to that exchange and also to ICE. We have an unexpected problem with the EUREX. The EUREX data feed has been out less than a month now. We are working on the issue. It may very well be resolved on Monday. If post #6 comes across as strident or harsh, then so it is. If we get a request for a refund of exchange fees, we have to make it quite clear, that there are no refunds. We are collecting fees on behalf of the exchange and they are nonrefundable. The exchanges do not play games with this. Edit: Data fees are a different issue, we are still checking on the refund request. And in any case, what we have decided to do for the two users asking for a refund in relation to EUREX, is that if we do not get a refund ourselves for the data fees, we will go ahead and give you a free month of Sierra Chart. This is a special exception being made. Update: We did not get a refund of the data fees ourselves, but we will proceed to give you one month additional time on your Sierra Chart account. Please contact us here about this: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-29 01:26:33
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