Support Board
Date/Time: Sat, 08 Feb 2025 18:10:55 +0000
Post From: Local data
| [2020-07-15 03:36:55] |
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Well we do not know exactly the details surrounding this. We would have to see the Message Log but do not provide that. There should definitely be no re-downloading of data for a continuous futures contract chart assuming this chart is set that way. There are two things we want you to do. Disable the use of custom symbol settings: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) This is 100% critical. You may have altered rollover settings which is causing a problem. And also update to the current version of Sierra Chart: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-15 20:14:04
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