Support Board
Date/Time: Sat, 23 Nov 2024 12:38:53 +0000
Post From: Notice: Stack Overflow Issue
| [2020-07-14 23:14:34] |
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We also have become aware of a few users running into a stack corruption issue. So far there is no indication at all, that the origin of this problem is within the Sierra Chart code base. All indications are that this is an external issue within the Windows operating system. This problem occurs when users modify the quantity of an order and it occurs merely upon clicking ok or cancel on the order quantity modification dialog. One user just has Sierra Chart randomly shutting down for no apparent reason. This issue is isolated to them only. To help us debug this. Follow the instructions below: We want you to install version 2137. This is a special build with runtime checks. This build is larger. It is about 33 MB and will run a little slower. Follow the instructions here to install this specific version: Software Download: Full Control Rollback Procedure Let us know if you have any issue with this. And most importantly, run the 64-bit version of Sierra Chart. That is the only version which has the Runtime checks. When you run into the issue, we want to know what you see at that moment. You should see a pop-up dialog with an error message. We are not sure what that message is going to show. But if you get that, that is the first step to help us track this down. And we would be extremely happy if you get that error. Otherwise, this problem is just not reproducible and we can go nowhere without further details. ---- The above issue, is regarded by us as a very serious issue and is very inconsistent with a very solid stable architecture that Sierra Chart has had for decades now. We are devoting a substantial amount of our programming time to look into this until the issue is determined. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-17 01:15:06
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