Support Board
Date/Time: Sat, 23 Nov 2024 11:54:47 +0000
Post From: Notice: Stack Overflow Issue
| [2020-07-07 06:53:36] |
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We have had recent reports of instability after someone uses the "Set Defaults" button in the Study Settings window. We have done repeated testing and were unable to duplicate this problem. And previously we did resolve a problem where when "Show Settings" on the Chart Studies window was enabled, there would be an exception which would occur when using "Set Defaults". We resolved that weeks ago. However, we still have had reports of a problem of instability when using "Set Defaults". We have been unable to reproduce the issue until today. This is the result of a stack overflow. This is not a programming error, and unless it is actually observed during the debugging process, it is not something we are going to be aware of unless a user reports it to us. It only occurs under certain conditions and even when going through those same conditions under debugging, we are not always able to reproduce the problem. In any case, we have resolved the issue and we have done an analysis and we can see where there is excessive stack space being used. We have taken the first steps to reduce excessive use of stack space in the affected functions. This stack overflow, may have been occurring under other conditions which also have not been reproducible by us leading to instability. So if you have seen "exception" error messages in the Message Log they might be due to this. We would suspect, only about less than 20% of the ones we have seen recently are attributable to this. So do not think, that in an exception issue you are seeing is related to this. In most cases it is not. We have also seen a very obvious problem at the Windows operating system level related to dialog windows under certain conditions. So there clearly is an issue at the Windows OS level leading to some exceptions in some cases. But the most recent one we have seen attributable to this, we have implemented a workaround. The stack overflow issue is resolved in version 2132. If you have encountered any exception issue when using Sierra Chart, do update to version 2132 or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-07 06:57:29
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