Support Board
Date/Time: Mon, 25 Nov 2024 10:27:45 +0000
Post From: Delta difference vs IQFeed on Eurex FGBL - RT data feed
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We disagree with you. To say that it is useless for short-term trading is just not true. We understand it is useless for what you are doing with it. But this cannot be made as a statement for the data feed in general. We have a lot of people using the CME exchange with this data feed and they are happy with it. And if someone does not use bid volume or ask volume with EUREX, or have high standards for that, then it clearly is not useless for them. This issue constitutes probably less than 5% of the functionality provided by the data feed. The EUREX is probably only about 20% of the symbols available and the EUREX bid volume and ask volume calculations are a subset of the data feed. Therefore, this is probably like 5% of the overall functionality provided. Additionally when you figure the inaccuracy of this, which is probably below 25%, we are dealing with an even smaller percentage of deviation from specifications. A refund would have to be proportionate to the amount of nonperformance. And if there is a small amount of nonperformance, and it is made clear that there are no refunds, then there are no refunds (although see last paragraph). There is 0% chance we are going to refund an exchange fee for you. This is why they are documented as nonrefundable. They are simply nonrefundable. They are nonrefundable for a reason and there simply is no discussion here and it is not for discussion. They are non-refundable. You also say that a high-quality data feed should not have issues with bid and ask volume. Apparently this issue relates to the underlying CQG data feed. That is considered a high quality data feed. This issue is still being researched. Isolating the problem is not easy. Perhaps it will get solved next week. We have to see. One way or another though it will get solved. And once we determine the source of the problem and if it is determined to be with the CQG data feed, then we have determined that we need to contact CQG for resolution. It is our belief, that this underlying CQG data feed might be contributing to the problem, maybe only a small extent, but is not probably the sole source of the problem. There are likely 2 problems and one of them should get resolved soon. Aside from all of this, we have no problem with a refund of the the $35 data fee to the extent of the prorated amount paid, and we are contacting the management about this. Still do not have an answer yet. So we are still looking into that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-25 22:38:44
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