Support Board
Date/Time: Mon, 25 Nov 2024 10:25:50 +0000
Post From: Delta difference vs IQFeed on Eurex FGBL - RT data feed
| [2014-01-24 09:21:10] |
| corbeste - Posts: 74 |
|
We are not talking about a minor issue or downtime - we are talking about an issue that makes the product effectively useless for short-term trading. If you provide a product that does not work as expected (or claimed), then you should expect to lose money and offer refunds. This is capitalism - you took a risk (by not testing the feed adequately before release) and now you have a annoyed customer - it is NOT my responsibility to test your feed, nor to guarantee that you receive return on your investment. I am not asking for a refund because I dont like the product, I am asking for a refund because the product is clearly not what was advertised. A high quality data feed should not have issues with bid/ask volume. Its a bug, plain and simple, and a obvious one that should have been detected in testing before release. |