Support Board
Date/Time: Sat, 08 Feb 2025 07:20:18 +0000
Post From: SC/TT Routing Issues/Status?
| [2020-06-28 22:03:33] |
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then all threads were hidden and deleted, why? The thread contains account numbers. So as is routine, we hide these threads so only the user can see them.The issue is specific to their account. It relates to TT indicating a Position which does not exist. There are no order issues related to their account. This is the only second known instance of a position reporting issue. One of them was more than a year ago, and it was resolved by TT and had a very specific cause. The cause of this is unknown. we are suspecting it is a configuration issue with the users TT account. So the incident rate of position issues with the TT based order routing service is lower than other services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-28 22:10:31
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