Support Board
Date/Time: Sat, 08 Feb 2025 02:16:52 +0000
Post From: Historical data not uploading
| [2020-06-22 10:43:47] |
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Eventhough I like SC I will have no choice than to switch for another platform if you dont care helping your customers. Then this is your decision.We have discontinued support for Rithmic. We are not going to give into this. Rithmic does not provide the historical data you think. Rithmic historical data is limited and has issues. Sierra Chart has been providing the historical data all of this time. And that historical data is no longer available with nondirect accounts. We want to provide our users good solutions, and that is not Rithmic. If you want to leave Sierra Chart because you insist on using Rithmic, that is your decision and we are not going to do anything to keep your business. We are not going to tolerate getting Rithmic problems blamed on us, and users do not realize we have been subsidizing Rithmic and CQG all of this time with our own historical data. If you want to go elsewhere and think you are going to get a better solution, then please do that. And besides newer versions of Sierra Chart, are not going to be supporting Rithmic beyond the end of this year and for AMP users we may remove support earlier. Also this is just not true at all: TODAY I TRIED TO ROLLBACK TO PREVIOUS VERSION. THIS HAS BEEN WORSE AS NOW MY RITHMIC CREDENTIALS ARE REJECTED BY SC AND I DONT EVEN HAVE INTRADAY DATA ANYMORE (another day lost).
Why users put up with all of these problems with Rithmic we simply just do not know. The historical data solution that we have been providing to Rithmic is messy and substandard. It is a hack. Do not you want a good quality solution and want us to provide you quality solutions? Why do you insist on the substandard nonsense hack integration that Sierra Chart has to Rithmic? Why do you insist on using the lower quality integrations which exists with Rithmic. Why do you want poor quality and problems? Why do you want lost connections and when there is a reconnection, there is a huge mess of complexity to go through, and extended delays. This is a recent quote from us regarding Rithmic: You are fully on your own with Rithmic at this point in time. As far as we are concerned we have too much patience with Rithmic. Why anyone would continue on with Rithmic we do not know. The interface Sierra Chart has to Rithmic is substandard and there are historical data problems as well. You should not put your trust in it when the interface is not maintained and has problems. If we have no confidence in it, you should not either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-22 10:54:10
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