Support Board
Date/Time: Sat, 08 Feb 2025 02:02:25 +0000
Post From: Historical data not uploading
| [2020-06-22 09:06:28] |
| User570294 - Posts: 10 |
|
hi, Either your answer makes no sense or I don't understand what exactly you want. I AM PAYING FOR SC PACK 5 thru my broker (Amp futures). You want to bypass them now? I AM PAYING FOR RITHMIC DATA and want to keep using their data, as I have been using it happily for 6 months now. To be clear: I don't want Denali/SC data. I HAVE NEVER HAD THIS ISSUE BEFORE DURING MY LAST 6 MONTHS OF USING SC WITH RITHMIC WHO PROVIDES THE HISTORICAL DATA ... THIS ISSUE STARTED WHEN I UPDATED SC TO YOUR LAST VERSION I HAVE LOST 5 TRADING DAYS AS I AM IN EUROPE AND YOU ONLY REPLY DURING US TIMES. TODAY I TRIED TO ROLLBACK TO PREVIOUS VERSION. THIS HAS BEEN WORSE AS NOW MY RITHMIC CREDENTIALS ARE REJECTED BY SC AND I DONT EVEN HAVE INTRADAY DATA ANYMORE (another day lost). THE SAME RITHMIC CREDENTIALS WORK VERY WELL IN MY OTHER PLATFORMS AND IN RITHMIC TRADER, THIS IS CLEARLY AN ISSUE WITH SIERRA CHART. I have sent for analysis todays log, please have alook at it Please, call me directly (you should have my contact details) or remotely access my PC to get this fixed once for all. Eventhough I like SC I will have no choice than to switch for another platform if you dont care helping your customers. Thank you for your understanding as this is taking too long to solve. |