Support Board
Date/Time: Sat, 23 Nov 2024 02:13:58 +0000
Post From: OpenGL Exception/Stability Issues
| [2020-06-18 23:21:55] |
| |
|
We still want to test one of the other Chartbook's in this thread but we do not expect we will notice any problem. Regarding the last two posts above, these messages just indicate that we need to get the Chartbook and test it and then reproduce the problem under a debugger. If we cannot reproduce the problem then we do not know what the exact cause is. We are absolutely totally astounded at the level of problems being reported here when using OpenGL and we have tested Sierra Chart on three different systems using multiple Chartbooks from this thread and everything works perfectly, zero trouble, very high performance, nothing wrong whatsoever. So this is where we are at at this point in time. Completely bewildered as to what is getting reported here and not knowing what the cause is other than to say that perhaps the OpenGL libraries on your systems has issues. We will test another Chartbook and then we will look at getting similar hardware and driver but we do not know when we would get to that. So at this point, the continued posting of all of these details and issues is largely getting ignored at this point in time. It is just not useful to us or meaningful. We have to go about our other development rather than getting caught up in all of this stuff which is not reproducible and makes no sense to us. So we are not going to be responding further here. And there is no point in posting further about these issues. We have more than enough information, and we will see what more we can discover, there will be some further efforts, but if we come up with nothing, then OpenGL is just not going to work for you. Very sad situation, but we are not noticing any trouble whatsoever. Absolutely nothing, everything is working perfect when using OpenGL using your Chartbooks. And we are not using any custom studies either. We are running in Safe Mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-18 23:26:07
|