Support Board
Date/Time: Sat, 23 Nov 2024 01:35:16 +0000
Post From: OpenGL Exception/Stability Issues
| [2020-06-16 03:21:24] |
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The problem start surfaced after you implemented the new chart book & new compression and never go away since.
Not sure if we're barking up the wrong tree here
It definitively is not related to this at all. And yes you are on the wrong track here. That is with 110% certainty. Additionally that can be confirmed just by not using any custom studies (run in safe mode) and disabling OpenGL and restarting.There could not be any issue related to Chartbooks or compression. That is so so unrelated. And the idea any fault with that, which does not exist, would degenerate into a system stability problem is nothing short of a 100% totally incorrect determination. And we will never ever be proven wrong on that. That we can say with overwhelming confidence. You can quote us on that all over the Internet. We tested the Chartbook given at Post #21 using the OpenGL option in Sierra Chart which is confirmed by the log: OpenGL enabled | 2020-06-16 01:44:11.849
The Chartbook is 100% stable. We did multiple replays, we did multiple scale changes, and we reloaded all the charts multiple times with Edit >> Reload All Charts. No exceptions. Very high-performance, very stable. No problems at all. We will continue to test it for several days. We are using an Intel HD Graphics 4600 display adapter with an Intel driver. We did notice you are running custom studies, so refer to help topic 17 and disable those: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface I understand your assumption if this is just a couple users involved but this is an issue observed by our group having close to 100 users.
Probably because you are running all the same custom studies which may be the cause of the problem.so it's an extremely low probability of a system-specific issue.
So far the evidence is clear and does not support this. The evidence is very clear that it is system specific.---- Additionally, we are not just testing on one system but two systems. We will check on the specifications of the other system regarding the display adapter. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-16 04:23:50
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