Support Board
Date/Time: Sat, 23 Nov 2024 02:11:15 +0000
Post From: OpenGL Exception/Stability Issues
| [2020-06-15 13:34:12] |
| Tooth Fairy - Posts: 79 |
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We also tested one of your other Chartbook's which was encountering exceptions (MAIN.Cht). After four days of testing using OpenGL there just was no problem at all. Completely stable. Once again completely stable and no issues.
Would u clarify your statement above about your testing method? Load market depth once then let it runs 4 days or continue load then reload like replay function loading market from certain date? So as time goes by, our original belief that these are system specific issues and the problem lies elsewhere outside of Sierra Chart is proving to be correct so far. Now we could invest in the same hardware that you are using and the same driver and find out what we discover but it should not matter.
I understand your assumption if this is just a couple users involved but this is an issue observed by our group having close to 100 users. Our group has a wide diversification of system of desktop & laptop, OS version, revision, graphic cards manufacturing, drivers etc. so it's an extremely low probability of a system-specific issue. The reason I'm the only one speaking here is I wish to keep this channel to be clear of noises that could divert our (you & us) attention. I believe we did not have this problem in version 2054 ish and below (those w/ transparent fill issue). The problem start surfaced after you implemented the new chart book & new compression and never go away since. It's a difficult issue no doubt, but hey it also shows how good u are. I've been there. |