Support Board
Date/Time: Fri, 07 Feb 2025 13:14:49 +0000
Post From: Short Interruption with TT Routing 2020-05-27 / TT Account Balance/Credit Data
| [2020-05-29 05:02:18] |
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we do have an answer from TT about the interruption: We have checked this and found it that this was caused by a crash of the order routing node the session pointed to. The connection was then failed over to another server and services restored within about 1-2 minutes.
We have escalated this to check further on the crash. Please let us know if there are any further requests. It came shortly after we contacted TT, but we did not see it because we did not get an email notice from their ticketing system about this. Now there are a few things we want to say here. It is not good, that they are experiencing a "crash". Our own order routing technology we are developing to the CME which simply utilizes Sierra Chart itself, is going to be rocksolid and super stable and fully redundant. We have not experienced any "crashes" with our CME market data feed processing, or even the Barchart open feed processing, or the TT order routing relating to all of the software and hardware technology on our side. This is all super solid and most importantly simplified technology. That is the key: simplification, stability, and redundancy. And our order routing has ultra low latency at below 50 µs. You can see above, that our infrastructure provider recommends that we bypass TT (We will continue to support TT though just like we continued to offer Interactive Brokers technical integration). We are working on that. But this is a step-by-step process in order to develop a proper solution that clearing firms can utilize and trust and rely on. Everything we need to do to accomplish this, will come this year. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-29 05:06:58
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