Support Board
Date/Time: Fri, 07 Feb 2025 21:56:08 +0000
Post From: Order Rejection Problem
| [2020-05-29 01:59:32] |
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As we suspected your target was rejected for a specific reason: ActivityType DateTime Symbol OrderActionSource InternalOrderID OrderStatus ServiceOrderID OrderType Quantity BuySell Price Price2 FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance
Order 2020-05-28 20:11:27.646 MESM20_FUT_CME TT order update (Rejected). Text: Unsupported order type. | SenderSubID: ** 1520435 Error 74466f00-ffa2-48bd-8f3d-1f12dd3c09de Market if Touched 2 Sell 3037.75 *** Close 1520434 Attached order. Parent: 3136 This is an exchange level reject. You cannot use a server-based Market if Touched order. Instead it needs to be client-side: Order Types: Market if Touched - Client Regarding the web trading panel issue, we will look into that but understand that's not something you need to go to, in a case like this. that is there for mobile access, or if you lose your Internet connectivity to your main trading computer. But these recurring Denali problems are very disconcerting. The service we offer is stable and reliable. The incident yesterday was short duration and isolated. And the portions of it that were related to Sierra Chart specifically, were resolved. Although we are still waiting to hear from TT about why that 2 minute interruption occurred.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-29 02:03:27
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